FAQs

Miray Fashion’s 7 days Size Exchange policy gives you the option to exchange items purchased from the website/app for size only within 7 days of receipt of the item. Please ensure the product is unused and preserved in its original condition with tags and packaging intact. You may try the product, but please take measures to keep it in original condition. All exchanges are subject to stock availability.

Yes. For all size exchanges, a nominal exchange fee of INR 99 will be charged and included in the replacement order invoice. This fee helps cover processing and handling costs. The exchange fee is charged only once even if the original order is split and delivered separately.

Yes. Miray Fashion offers a 7-day open window for returns from the date of delivery. Returns are no-questions-asked within 7 days, provided the product is unused, in original condition, and has all tags and packaging intact. Refunds are processed after the returned product passes an inspection/verification process.

All products must be unused and in original condition with tags and packaging intact. Shoes must be returned in the original shoebox. For set/combo orders, exchange/return must be initiated for the entire set/combo and not individual items. Only the items mentioned in the request will be picked up.

Please allow up to 24 hours post-delivery for the Exchange/Return option to be updated beside your order in your Miray Fashion account.

No. Our courier partner will pick up only the product(s) mentioned at the time of submitting the exchange/return request. If the item handed over doesn’t match the request, pickup may be cancelled by the courier executive.

Yes. Proper images of the product(s) with tags should be uploaded while initiating the exchange/return request. Invalid images can lead to rejection of the request.

No. Any exchange/return request for a set/combo must be carried out for the entire set/combo. Individual items from a set/combo cannot be exchanged/returned separately.

We do not have a second size exchange policy by default. However, if you still want to initiate a second exchange, an exchange fee of INR 250 will be applicable.

Please notify us within 24 hours of delivery by raising a TICKET from your Miray Fashion account. After inspection, we will replace the product(s) with the correct one.

Reverse pickup is typically done in 2–3 working days by our courier partner, subject to service availability in your PINCODE. If reverse pickup is not available in your pincode, you may courier the product(s) to us and we will reimburse courier charges up to INR 250 as applicable.

We make three attempts to pick up the order. If it is not picked up on the third attempt, the pickup request is marked as failed. Please raise a TICKET from your Miray Fashion account, and we will reinitiate the pickup.

For any issue, please raise a TICKET from your Miray Fashion account. We aim to provide a solution within 48 hours of raising the ticket. You can also reach us via the Contact page.